Keeping you up to date

Have you found yourself asking, how do I know if I should get a communications agency? Or how do I know if the agency is the right fit? It can be a daunting task, but choosing the right agency partner is crucial to the success of your business.

Any communications agency you choose to work with should tick as many of the following boxes as possible. When you’ve drawn up a shortlist of possible agencies, check out our helpful list below to help judge whether or not they’re right for you. You may also find our PR Buyer’s Guide useful – it is a comprehensive guide to finding your perfect PR partner!

For insights and tips to help you choose the right partner for your next project, you may also like to listen to the following Revitalise & Grow podcast episodes:

In-house vs agency

Or read on for our checklist below …

Things to check with your shortlisted agencies:

• Extensive experience with businesses your size.
• Experience working with businesses in your sector or similar projects.
• The right fit for your business. If their other clients are much larger and higher paying companies than you, you may be bottom of their priorities list. Don’t get led astray just because they have a seriously impressive client list!
• It can often be better to go for a smaller, more boutique PR agency as they’re likely to work harder for your money to retain and impress you.
• An attitude you feel comfortable with. Don’t go for an agency that seems like the most revolutionary and wacky just because you think you should – you need to be on the same level as them and they need to think in the same way as you. This will ensure the most cohesive working relationship.
• Remember that the agency you employ will be your representative. You need to feel comfortable that when they approach media contacts and key opinion leaders, they will be fairly representing your brand and will behave in a way that credits you.
• You absolutely must feel you can trust them and entrust them with your business’ image. Effective and impactful PR requires a very open relationship.
• They are responsive to your ideas but not overly led by them. You should be having an open dialogue about possibilities, but at the end of the day, the PR company knows best – it’s their job! If you feel they are leaning too heavily on you for suggestions, be suspicious. Similarly, if they’re not prepared to even listen to your proposals, you’re not going to have a very healthy working relationship!
• They have a strong track record. Always ask for results of their previous campaigns and for client testimonials.
• They make time for you. The right PR agency will always make you feel listened to and valued.
• If you don’t feel they’re giving you attention or listening carefully enough at the outset, you probably shouldn’t work with them. If they can’t make a good first impression, what hope does the future hold!
• Judge a book by its cover. PR is all about creating perfect impressions and a great image. If a PR agency isn’t capable of creating a good image for itself, you shouldn’t trust it with your business’ image either.
• They instantly build rapport with you. Good relationships are the lynch-pin of all effective PR.
• The experience of the team and, in particular, whoever will be handling your account if the agency already knows this.
• The right price. Finally, you have to be comfortable with the fees the agency is quoting (there is a section on the cost of PR in our PR Buyer’s Guide if you want more on this topic!)

For even more on how to find the right agency for you, listen to the following podcast episodes!

Episode 9 from Season 2 – Managing the agency pitch process

Episode 12 from Season 1 – How to choose the best agency partner

Or if you’d like to talk to us further about the services we offer and how we create connections for growth: